When you run a rush retailer, expect the customers to hurry.
If you run a health food restaurant, expect the ingredients you use to care for your customers.
When you run a kindergarten, often expect your users to act like kids.
When you provide urgent consulting services to distressed consumers, expect them to worry and want you to work all night long.
If you treat individuals with mental health problems, do not always expect to be patient and long-term thinkers.
We get what we want occasionally, and we still complain. Nonetheless, it is a function, not a bug.